The functions of fixed data capture, medical billing, debt collection and receipt allocation are divided into separate staff units to ensure efficiency and segregation of duties.
As soon as a billing slip reaches the office an electronic account is generated. Claims are electronically submitted to the medical aids and a real time response is received to determine the status of the claim. This ensures prompt action and correction of claims which have been submitted with incorrect details or where a balance is due by the member.
A comprehensive debt collection process is followed with numerous methods of contact with the member. At certain intervals within the debt collection process the member is contacted telephonically, by e-mail, sms and written letters. These methods of contact are constant reminders of discounts that might be lapsing, accounts that are overdue and the avoidance of legal action.
The debt collection process has been designed and implemented to allow constant communication with members and the speedy recovery of medical claims. Our staff are always polite but firm, striving to maintain a positive relationship with your patient.